When helping a new customer, what approach should you avoid?

When helping a new customer, what approach should you avoid?

• A. Be overly familiar too quickly
• B. Match the customer’s tone of voice
• C. Make suggestions based on their interests
• D. Ask polite questions regarding their needs

Answer: (A)

Being overly familiar too quickly with a new customer can create discomfort or make the customer feel pressured. Establishing a professional relationship is essential in customer service. It is important to respect the customer's personal boundaries and allow them to open up at their own pace. This approach enhances the customer’s comfort level and fosters a positive interaction, encouraging them to engage more freely and feel valued. Matching the customer’s tone of voice is a technique used to build rapport and can make the customer feel understood. Making suggestions based on their interests demonstrates attentiveness and enhances customer experience by providing tailored solutions. Additionally, asking polite questions regarding their needs shows consideration and willingness to assist, further establishing a positive relationship.

Being overly familiar too quickly with a new customer can create discomfort or make the customer feel pressured. Establishing a professional relationship is essential in customer service. It is important to respect the customer's personal boundaries and allow them to open up at their own pace. This approach enhances the customer’s comfort level and fosters a positive interaction, encouraging them to engage more freely and feel valued.

Matching the customer’s tone of voice is a technique used to build rapport and can make the customer feel understood. Making suggestions based on their interests demonstrates attentiveness and enhances customer experience by providing tailored solutions. Additionally, asking polite questions regarding their needs shows consideration and willingness to assist, further establishing a positive relationship.