Which of the following is an inappropriate way to assist a customer with special needs?

Which of the following is an inappropriate way to assist a customer with special needs?

• A. Direct them to the right aisle
• B. Assume they need help without asking
• C. Speak directly to them, not their companion
• D. Offer your assistance politely

Answer: (B)

Assuming that someone with special needs requires assistance without first asking them can be intrusive and patronizing. It's essential to respect individuals' autonomy and preferences by making sure to inquire about their needs rather than imposing help that may not be necessary or desired. When providing customer service, the focus should always be on empowering the individual, allowing them to communicate their needs. This enhances their experience and demonstrates respect for their independence. In contrast, directing a customer to the right aisle is a practical and straightforward way to assist, as is speaking directly to them and offering assistance politely. These actions promote a respectful and supportive environment, which is vital in customer service interactions.

Assuming that someone with special needs requires assistance without first asking them can be intrusive and patronizing. It's essential to respect individuals' autonomy and preferences by making sure to inquire about their needs rather than imposing help that may not be necessary or desired. When providing customer service, the focus should always be on empowering the individual, allowing them to communicate their needs. This enhances their experience and demonstrates respect for their independence.

In contrast, directing a customer to the right aisle is a practical and straightforward way to assist, as is speaking directly to them and offering assistance politely. These actions promote a respectful and supportive environment, which is vital in customer service interactions.